Building and maintaining trusting relationships is a core value at the center of how TDIndustries does business. So, it’s no surprise that the foundation of one of the facilities maintenance team’s newest partnerships – Baylor University – was born out of long-standing relationships.
Brian Lillard, senior vice president of facilities, is a Baylor alum who has maintained connections that began when he was a student at the oldest continually operating university in Texas. Regular conversations led to a consulting opportunity for TDIndustries to audit and assess Baylor equipment and provide suggestions to further optimize campus facilities management. That assessment led to an invitation to bid for the facility management services contract when it was up for renewal.
TD won a multi-year contract to manage campus facility operations because of its quality work and outstanding people. The original contract scope includes full operations facility management for the campus, including all mechanical, electrical and plumbing management, as well as general maintenance, locksmith services, moving/hauling services and full event setup across the campus. The team is responsible for the central utility plant, called the Baylor Energy Complex, which powers the campus steam and chilled water systems including three boilers and eight chillers.
TD embraced the challenge of recruiting skilled trades workers to support the contract. The Talent Acquisition team had only a few months to staff the entire project.
Longtime TD employees Kenny Durrett and Misty Jackson have ambitious plans for the Waco team.
“With TD’s expertise in preventative maintenance and sustainability practices, we can create more reliable, well-kept facilities that make a real difference for students, faculty and staff alike,” Jackson says.
TD’s Baylor team continues to grow, with positions added to staff a 24/7 call center; manage all subcontractor work; and complete other priority campus projects beyond the original project scope.
“Our goal is to create spaces that are well-maintained and efficient so students and staff can focus on what matters most to them,” Jackson says.
TD continues to expand its reach to partner with other higher education clients to provide a world-class level of facilities management, all while building and maintaining trusting relationships, as demonstrated with Baylor University.