World Quality Day 2018: Celebrating Trust and Excellence

Did you know that tomorrow, November 8^th, is World Quality Day?

Each year, World Quality Day focuses on a unique theme. This year, the theme is trust. 

TDIndustries can celebrate that Trust and Excellence are already embedded into its cultural DNA. Core Values – such as "Building and Maintaining Trusting Relationships" and "Passionately Pursue Excellence" – speak to the high-quality expectations we set for our Partners.

All TDPartners know and understand how living our core values every day contributes to making TD an incredible place to work, and a company with whom our business partners can be proud and delighted to work. 

Providing quality services and products to our customers is hard work, but it builds trust. As we have all seen, quality incidents can greatly impact trust, and even the future viability of a company. We all have the power to increase and maintain TD’s quality reputation.

Consider the ideas of Stephen R. Covey:

“An emotional bank account is a metaphor that describes the amount of trust that’s been built up in a relationship. It’s the feeling of safeness you have with another human being.  When the trust account is high, communication is easy, instant, and effective.”

Quality work and honest relationships are ways to increase that “trust account.” TDIndustries encourages you to make one of these deposits today!

• Use all the skills, tools and quality guidelines and processes so you can perform your best work, every day.
• Speak up – hold yourself and others accountable.
• Have honest and respectful conversations when our work has fallen short, and find ways to be better in the future.
• Ensure all business documentation is accurately and honestly prepared.
• Make sure our customers have positive experiences with TDIndustries that they will want to repeat in the future.

Paula Bodine is Director of Quality Assurance at TDIndustries. She brings more than 20 years of quality management and process improvement experience; is Six Sigma Black Belt Certified both in process improvement and process creation; and is certified by the American Society for Quality (ASQ) both as a Manager of Quality and as a Quality Engineer. 

Her career spans the globe, from all across North America to Europe and Asia. Paula has worked in the Automotive, Aerospace, Chemical Coatings, and Oil & Gas industries as a Quality Engineer, Quality Engineering Manager, Group Quality Leader, Production Manager, and Business Unit Manager.